RETURNS AND COMPLAINTS
Making a complaint
In order to make a complaint, follow the steps below:
- Return / complaint form
Fill in the return / complaint form and attach it to the package. The document should contain the following data: name and surname, e-mail address or correspondence address, telephone number, indication of the product number and the reason for the complaint, the date of purchase and the occurrence of the defect.
- Setting the product
When submitting a complaint, please send the product back with all its accessories and a copy of the purchase invoice.
The product that one would like to complain about should be sent to the following address:
BJ Builiding Distribution
It is our legal duty to provide the ordered goods without defects. However, if the received product has hidden defects or is damaged during its using for reasons beyond your control, you can benefit from the warranty right, if the warranty was given e.g. by the manufacturer, importer or seller, the warranty conditions are specified in the warranty document that you received with the goods, and the defect that has occurred is covered by the guarantee and its period has not terminated yet.
Notwithstanding the foregoing, if it is found that the goods received are damaged, not working properly or you have found a different non-compliance of the goods with the contract, and purchased the goods as a consumer, you have the right to make a complaint. As a rule, defective goods should be sent back to the seller to enable him to investigate the complaint. If in doubt, contact us to arrange the next steps.
PRODUCT RETURN - GUARANTEED 14 DAYS FOR A REFUND
Pursuant to the Act of 30 May 2014 "On consumer rights" you have the right to withdraw from a purchase without giving a reason within 14 days from the date of delivery.
Taking advantage of this right is possible if you submit a written statement of withdrawal from the contract within the above deadline. When writing a statement, you can use the formula available here. To comply with the withdrawal period, it is sufficient to send a statement of withdrawal in a paper form or by an e-mail.
The returned product should be returned without undue delay, within a maximum of 14 days, to the address of our company available in the "Company data and contact" tab. You bear the cost of return shipments on your own. You can determine the approximate cost of return based on our "Time and costs of delivery" tab, however, please be aware that the store may have discounts from carriers, therefore the individual cost of return may be higher than the cost of shipping to you.
Remember that the right to withdraw from the contract does not give you the opportunity to use the product free of charge. According to the regulations, if the returned product was used to a greater extent than necessary to establish the nature, characteristics and functioning of the item, the seller has the right to charge the buyer with the costs of depreciation of its value.
In the event of withdrawal from the contract, you will receive a refund paid by way of purchasing the amount - product price, shipping costs and other costs, except for the aforementioned refund costs. The money will be sent back in the same way you paid, unless you agree to another form. This will happen immediately after we receive the returned purchase.
According to the law, there is no right to reimbursement when the object of sale is:
- a non-prefabricated item, created for the individual order of the consumer,
- an item which can undergo a rapid deterioration or having a short shelf-life,
- an item delivered in a sealed package that cannot be returned after opening due to health or hygiene reasons,
- items that after delivery, due to their nature, are inseparably joined to other parts,
- sound or visual recordings delivered in a sealed package, if the packaging has been opened after delivery,
- dailies, periodicals or magazines, with the exception of subscription contracts,
- digital content that is not stored on a tangible medium if the performance began with the express consent of the consumer.
EXTRAORDINARY ROUTE OF DISPUTE RESOLUTION
In the case of objections to the transaction and a dispute with the seller, it is possible to settle the dispute out of court. The arbitral consumer courts at the provincial inspectorates of the Trade Inspection are the competent body for resolving the dispute for trade. Referring the matter to this institution requires the consent of both parties.
Under applicable law, you have 14 days to return the goods. To withdraw the contract and return the product purchased from us, complete the necessary statement and send it to our address along with the returned product / products:
BJ Building Distribution
All the accessories received with the product should be attached to the package with the statement and returned product/products together with a receipt or an invoice.